Legal

Refund & Cancellation

Our policy on refunds, cancellations, and service modifications for Aviz Healthcare Platform transactions.

General Policy

Aviz Healthcare facilitates payments between patients and independent healthcare providers. Each service category has specific cancellation and refund terms as outlined below. Refunds are processed to the original payment method within 7–10 business days.

Doctor Consultations

Cancel > 2 hours beforeFull refund
Cancel within 2 hours50% refund
No-show without cancellationNo refund
Doctor cancellation by providerFull refund + priority rescheduling

Lab Tests & Diagnostics

Cancel before sample collectionFull refund
After collection, before processing50% refund
After report generationNo refund

Home Healthcare

Cancel > 6 hours before visitFull refund
Cancel within 6 hours50% refund
No-show without cancellationNo refund

Medicine Orders

Cancel before dispatchFull refund
After dispatchNo refund (alt. delivery time offered)
Damaged or incorrect medicinesFull refund or replacement

Ambulance Services

Cancel before vehicle dispatchFull refund
After vehicle dispatchPartial refund (base fare retained)
Service quality complaintsReviewed case-by-case

How to Request a Refund

Simple steps to get your refund processed

Submit Request

Use the Aviz app or email care@avizhealthcare.com with your booking ID.

Review & Approval

Our team reviews within 48 hours based on the applicable policy.

Refund Processed

Approved refunds credited to your original payment method within 7–10 business days.

Force Majeure

Aviz Healthcare is not liable for cancellations or delays caused by events beyond our reasonable control, including natural disasters, government restrictions, civil unrest, or network outages. In such cases, refunds are evaluated on a case-by-case basis.

Disputes

In case of a dispute regarding refunds, you may escalate to our Grievance Officer at grievance@avizhealthcare.com. We endeavor to resolve all disputes within 15 working days.

Last updated: 07 June 2026