Find answers to common questions about Aviz Healthcare services, billing, emergency response, and account management.
No. Our emergency SOS service does not require any registration. You can call our dispatch number at +91 88909 60706 or use the one-tap SOS feature in the Aviz mobile app without logging in. GPS-tracked ALS/BLS ambulances are dispatched immediately.
ALS (Advanced Life Support) ambulances are equipped with ventilators, cardiac monitors, defibrillators, and emergency medications — deployed for critical emergencies like cardiac arrest and stroke. BLS (Basic Life Support) ambulances provide oxygen support, spinal immobilization, and patient transport — ideal for non-critical emergencies.
Our average response time is 8-12 minutes in urban areas. Response time depends on traffic conditions, weather, and your specific location within the city.
Yes. When you book through the Aviz app, you can track your ambulance in real-time with GPS location updates.
We cover 50+ cities across Gujarat and Rajasthan from our dispatch centers in Mehsana (Gujarat HQ) and Jaipur (Rajasthan OC).
Cancellations before vehicle dispatch receive a full refund. After dispatch, a partial refund (base fare retained) applies. Contact our support team for assistance.
Our support team is here to help. Reach out and we will get back to you within a few hours.